Terms & Conditions
Terms & Conditions Capability Practice Ltd Last updated: 15 October 2026 These Terms & Conditions explain how our private Occupational Therapy services are arranged and delivered, including bookings, fees, cancellations, clinical care and your rights. Please read them before booking a paid service. 1. About Capability Practice & Our Services About us Capability Practice is operated by Capability Practice Ltd, a company registered in England and Wales. Company number: 15278776 Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE We provide private, home-based Occupational Therapy services in Banbury and surrounding areas. Our services Complimentary Initial Consultation — Free An opportunity to discuss your circumstances, ask questions and explore whether our services may be suitable. This consultation is not a comprehensive clinical assessment. Initial Occupational Therapy Assessment — £325 A personalised home assessment lasting up to 90 minutes, followed by a written summary of findings and recommendations. Follow-Up Occupational Therapy Intervention — £120 A 60-minute home visit providing personalised intervention, practical support or review based on your assessed needs. Functional Longevity — £3,000 A structured 12-week programme including an initial Occupational Therapy assessment and 24 therapist-led home visits of 60 minutes each, normally delivered twice weekly. The programme also includes personalised intervention planning, ongoing clinical review and a final reassessment as part of the intervention. Clinical suitability Our services are recommended according to individual clinical needs, circumstances and goals. We may recommend an alternative service, further assessment or referral to another healthcare professional where this would better meet your needs. We may decline to begin or continue an intervention where it would be clinically inappropriate or unsafe. We will explain our reasoning and discuss appropriate next steps. We do not guarantee specific clinical outcomes.
Booking appointments An enquiry or complimentary consultation does not automatically constitute a confirmed booking. Paid appointments are confirmed once we have agreed the service, appointment details, applicable fees and any relevant booking requirements. Before enrolment in Functional Longevity, we will confirm the programme schedule, total investment, payment arrangements and any additional travel charges. You will receive the relevant booking information and these Terms & Conditions before entering into a paid agreement. Fees and payment arrangements Our standard fees are: Initial Occupational Therapy Assessment: £325 Follow-Up Occupational Therapy Intervention: £120 per 60-minute appointment Functional Longevity: £3,000 for the agreed 12-week programme Payment instructions and due dates will be provided when your booking is confirmed. Functional Longevity may be paid in full or through an agreed instalment arrangement. The payment schedule will be confirmed in writing before the programme begins. Instalments contribute towards the total agreed programme fee; they are not separate purchases of individual appointments. Any additional charges will be explained and agreed in advance. Functional Longevity assessment credit If you have already completed an Initial Occupational Therapy Assessment with Capability Practice and subsequently enrol in Functional Longevity, the £325 assessment fee may be credited towards the £3,000 programme investment. Where the full credit applies, the remaining programme balance is £2,675. The assessment must remain clinically relevant to planning your programme. If your circumstances have materially changed, further assessment may be required before intervention begins. The assessment credit can only be applied once and does not reduce the total programme investment below £3,000. Home visits and travel Travel within 10 miles of Banbury is included in our published fees. Appointments beyond this area may be available, generally within approximately one hour of Banbury, subject to availability and suitability. Additional travel charges may apply outside our core service area. These will be explained and agreed before booking.
Cancelling or rearranging individual appointments We ask for at least 48 hours' notice if you need to cancel or rearrange an appointment. We recognise that illness, hospital admission and unexpected circumstances can affect appointments. We will consider these situations fairly and discuss appropriate arrangements. Any late-cancellation or missed-appointment charge will be communicated before booking and will be fair, proportionate and consistent with applicable consumer law. If Capability Practice needs to cancel an appointment, we will offer an alternative appointment or an appropriate refund for services not provided. This policy does not affect your statutory cancellation rights. Changes to Functional Longevity Functional Longevity is designed as a structured 12-week intervention, with appointments scheduled in advance. If illness, hospital admission or a significant change in circumstances interrupts your programme, we will review whether it remains appropriate to continue, pause or modify the intervention. Any revised schedule or arrangements will be agreed in writing. Ending a programme early You may request to end Functional Longevity before completing the programme. We will explain the financial implications, taking account of services already delivered, reasonable costs, the circumstances of termination and your statutory rights. We do not operate a blanket no-refunds policy. Where Capability Practice ends a programme because continued intervention is clinically inappropriate or because we cannot deliver the agreed service, we will provide an appropriate refund for undelivered services, subject to applicable law. Your statutory cancellation rights Depending on how your service is booked, you may have a legal right to cancel within 14 days of entering into the contract. Where this right applies, we will provide the required cancellation information before you are bound by the agreement. If you expressly request that services begin during the statutory cancellation period, you may be required to pay a proportionate amount for services already supplied if you subsequently cancel, in accordance with applicable law. Any request to begin services early, and any acknowledgement required by law, will be obtained separately. You can notify us that you wish to cancel by emailing contact@capabilitypractice.co.uk or by making another clear statement. Nothing in these Terms & Conditions removes or restricts your statutory consumer rights.
Consent and participation We will explain the nature and purpose of proposed assessments and interventions and seek appropriate consent. You may ask questions, decline a particular intervention or withdraw consent. We ask that clients provide relevant information about their health, medications, changes in function and any concerns that may affect safe intervention. Where appropriate, family members, carers or representatives may be involved in discussions and planning, with the necessary consent or other lawful authority. Home visit safety We ask that the home environment is reasonably safe and accessible for the planned appointment. Where a significant safety concern arises, we may need to modify, postpone or stop an intervention. Capability Practice does not provide emergency medical services. If urgent medical assistance is required, please contact the appropriate emergency service. Equipment and home environment recommendations We may assess practical barriers within the home and recommend suitable daily living equipment, strategies or environmental changes. Capability Practice does not supply or install equipment, undertake building works, produce structural adaptation specifications or manage major housing adaptation projects. Where specialist assessment or structural adaptations may be required, we may recommend seeking advice from an appropriate service. Professional responsibilities We aim to provide individualised services with reasonable care and skill, consistent with applicable professional standards. Recommendations and interventions are informed by clinical assessment, professional reasoning and the person's needs and goals. Although we work towards meaningful improvements in everyday capability and independence, specific outcomes cannot be guaranteed.
Clinical records and confidentiality We maintain clinical records in accordance with applicable professional and data protection requirements. Personal and health information is handled in accordance with our Privacy Notice. We may use appropriate digital tools to support clinical administration and documentation, subject to relevant confidentiality, security and data protection safeguards. Information will only be shared where there is an appropriate legal basis, consent where required, or another applicable professional or legal obligation. Please refer to our Privacy Notice for further information. Complaints and concerns We aim to provide professional, respectful and responsive care. If you have a concern about our services, please contact us at: contact@capabilitypractice.co.uk We will acknowledge your concern, review the circumstances and explain the next steps. Further information will be available in our Complaints Procedure.
Your legal rights Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence. Your statutory consumer rights remain unaffected. Changes to these Terms & Conditions We may update these Terms & Conditions from time to time. Terms applying to an existing booking or programme will not be changed unilaterally in a way that removes agreed rights or imposes new material obligations without an appropriate legal basis and, where required, your agreement. Contact information Capability Practice Ltd Email: contact@capabilitypractice.co.uk Telephone: 07424 497995 Website: capabilitypractice.co.uk Registered office: 2nd Floor College House 17 King Edwards Road Ruislip, London United Kingdom HA4 7AE Company number: 15278776